Media Relations:
Lisa Lanspery
(203) 585-6143
Lisa.Lanspery@syf.com
Video
01/07/2019
The rise of digital DNA
What happens when shoppers ditch their wallets in favor of storing personal information digitally?
Video
01/07/2019
Voice Commerce: The Super Power of the Smart Speaker
From buying coffee on the quick, to splitting the dinner check with friends or even paying rent, today’s shoppers are discovering the convenience, security and speed of mobile utilities.
Video
02/11/2019
Tech That's Changing the World of Shopping
Where and how consumers shop is changing rapidly thanks to advances in technology. Four technologies, including biometrics, artificial intelligence, voice assistants and virtual and augmented reality, are changing the game for frictionless payments.
Video
11/30/2018
Moving at the Speed of Commerce
The convergence of technologies such as voice assistants and smartphones, along with AI-powered data and privacy and security tools, is fueling faster, more integrated and more contextual shopping experiences. Executives from Synchrony and Amazon Pay
Video
10/22/2018
AI is Radically Changing the Retail Landscape
Artificial intelligence is already changing the way we shop and buy from making credit decisions faster to allowing us to use our voices to buy products. Synchrony’s chief technology officer Greg Simpson offers insight into how AI technologies
Video
07/30/2018
The Right Data Can Help Target the Perfect Customer
New technologies are providing retailers with unprecedented amounts of customer data. The challenge, according to industry experts, is figuring out how to use it.
Video
05/15/2018
Seamless Payments Help Retailers Put Customer Experience First
In the future, frictionless payments will simplify and streamline checkouts. State of Pay met with retail leaders to hear how the payment process, as shoppers know it, is disappearing.
Video
11/07/2019
Retail Apps: More Is Better
Shoppers don’t just want retail apps, they want retail apps that work for them. Discover how brands are providing deeper value in their mobile interactions with consumers.
Video
11/07/2019
The Future of Smart Speakers May Be in Payments
Nearly half of U.S. consumers own a smart speaker, but voice commerce is just starting to find its footing. Discover how this new technology is poised to expand in the future.
Video
11/07/2019
Artificial Intelligence Equals Real Results
Get acquainted with the tech that could up your competitive edge. Whether it’s for inventory or personalization, the promise of AI is very real for retailers.
Video
11/07/2019
Social Commerce Delivers on Diversity
The new window-shopping is happening on a device. Learn how social media helps consumers browse items and discover new retailers.
Video
11/07/2019
Checkout-Free Stores Promise Greater Convenience
Walk in. Grab item. Walk out. When it comes to in-store checkouts, it may be time to make an upgrade.
Video
11/07/2019
Payment Security at Your Fingertips
In the next five years, retailers can expect wider adoption of facial recognition and finger-print scanning in payments. Why? Bio-authentication offers stronger payment security than a typical password.
Video
01/06/2020
The State of Taking Friction Out of Shopping
Technology and data have the power to completely revolutionize the way we pay.
Video
06/16/2020
The State of Voice Technology In Retail
Our everyday is evolving, and so are customers’ buying experiences. Voice technology may have a broader role in connecting you to consumers.
Video
07/20/2020
The State of Data Strategy: Driving Personalization
Data drives opportunities for growth. When you use it to tailor a strategy, you may make stronger, more personal connections with your customers.
Video
10/09/2020
The Social Commerce Journey
Learn about the expanding world of social commerce and how customers have embraced the “see it, click it, pay for it” mentality.
Video
12/11/2020
Mobile Apps: The Ultimate Destination
Many businesses have a mobile app — but is that app giving customers what they need? As retailers reimagine their customer touchpoints, apps look like a promising new opportunity.
Video
06/09/2023
Mobile Wallets Will Be the New Normal
Imagine it: a world where payments happen at your the tap of a button. It’s the future, and the future is saying "hello" to mobile wallets.
WhitePaper
08/10/2017
Machine Learning for Retailers
Driving Results with Artificial Intelligence Tools
WhitePaper
02/10/2017
How to design the perfect retail customer experience
Today’s consumers demand custom experiences as part of their everyday lives — especially when shopping.
WhitePaper
01/25/2017
The Essential Guide to Technology in Retail
Developments and insights in retail and payments technology
WhitePaper
01/17/2017
What your business should know about mobile wallets
What your business should know about mobile wallets
WhitePaper
10/25/2016
Retail Technology: A Snapshot for Retailers
In-store technology and its implications for retailers and shoppers
WhitePaper
10/20/2016
Driving Shopper Engagement through Digital Technology
The sixth annual Synchrony Financial Digital Study
WhitePaper
09/26/2016
How Mobile Wallets Can Make Your Life Easier
How Mobile Wallets Can Make Your Life Easier
WhitePaper
08/16/2016
Brick and Mortar Reborn
Brick-and-Mortar Reborn: The Future of Retail in the Era of Urbanization
WhitePaper
06/27/2016
Time to Play the Woman Card in Financial Technology
Time to Play the Woman Card in Financial Technology
WhitePaper
06/15/2016
A Day in the Life of a Smarter Shopper
A Day in the Life of a Smarter Shopper
WhitePaper
05/05/2016
Taming Big Data
Using the partnership of IT and Marketing Analytics to maximize marketing impact
WhitePaper
03/31/2016
Staying in the Fast Lane – Put a Little More 'T' in Your 'C' suite
Staying in the Fast Lane – Put a Little More 'T' in Your 'C' suite
WhitePaper
02/26/2016
Is Your Big Data Effort a Big Deal?
In Gartner parlance, it’s at the top of the hype curve. Mention “big data” and people imagine answering impossibly hard JEOPARDY!© questions effortlessly.
WhitePaper
01/28/2016
The Lines Between the Consumer Internet and IoT are Blurring Fast
As retailers look to personalize shopping experiences for their customers, the realm of the "consumer Internet" is looking more and more like the "internet of things."
WhitePaper
12/11/2015
5 Ways Mobile Can Help Brands Boost Customer Loyalty
In today's device-driven age of texts, tweets, and Snapchats, it's hard to grab consumers' attention.
WhitePaper
12/08/2015
Shoppers' Little Helper: Mobile Tech
POLL: FROM COMPARING PRICES TO TAKING PRODUCT PICTURES, MOBILE IS A PART OF PURCHASING PATH
WhitePaper
11/16/2015
More than Protecting Passwords: Advancements in Cyber Security
As data leaks and hacking attempts continue to make front page news, cyber security has entered the spotlight and—with cyber criminals becoming all the more sophisticated—is poised to stay there.
WhitePaper
11/06/2015
How beacons work and why they matter
Retailers are using technology in new ways to improve the shopping experience at their stores. One key component of this is beacons, which use a person's mobile device to customize the shopping experience.
WhitePaper
10/15/2015
5 Ways Technology is Revolutionizing the Way We Shop
Technology is Revolutionizing the Way We Shop
WhitePaper
03/14/2018
Synchrony at Shoptalk 2018
The Synchrony Trend Spotter Five Retail Trends to Watch in 2018
WhitePaper
03/18/2019
The Synchrony Trend Spotter
The transformation in retail is driven mainly by technology and artificial intelligence. Read on to discover five top trends that are changing the way people shop—now and into the future.
WhitePaper
01/14/2016
Find Out How Mobile is Enhancing the Way People Shop
Retail shoppers are relying more on digital technology than ever before. It affects everything from where they shop to what they buy to how they pay.
WhitePaper
07/01/2018
Retail Consumers Adopt New Technology
The 2018 Synchrony Digital Study uncovers the evolving landscape of digital shopping and payments.
WhitePaper
06/01/2018
Harnessing Data and Technology
As retail competition increases, the need to provide an outstanding customer experience (CX) does too.
WhitePaper
10/23/2018
Harnessing AI to Transform the Customer Experience
Synchrony is using machine learning models and artificial intelligence (AI) technology to help customers get easier access to credit, provide personalized, real-time responses to customer questions, and to equip representatives and credit experts with too
WhitePaper
02/15/2017
The Synchrony Trend Spotter: Retail Trends to Watch
Retail Trends to Watch
WhitePaper
03/28/2018
Synchrony at Women in Retail Leadership Summit 2018
Join us in Salon 4 to experience the Synchrony Lounge and State of Pay Studio at the Women in Retail Leadership Summit.
Article
03/19/2018
Introducing the Audio Wallet: Voice Commerce
The overwhelming success of voice-controlled smart speakers has accelerated the pending widespread adoption of voice commerce.
Article
05/31/2018
Surprise Retailer, Now You're a Tech Company
Retail has seen some dramatic shifts over the last decade. The dust is starting to settle, though, and a clearer picture is emerging of what tomorrow’s retail landscape may look like. And while there is no magic formula for success, retailers from acros
Article
03/28/2018
Tech is Altering the Retail Landscape at Lightning Speed
Here's some non-news: Retail is evolving. But the speed, extent and direction of retail’s transformation is so drastic that it requires a deeper look.
Article
02/04/2019
Mobile Wallet Superusers
Digital pioneers are going cash and cardless – and aren’t looking back
Article
01/07/2019
The State of Pay in 2019
Technology is accelerating the pace of change throughout retail. But in 2019, mobile and artificial intelligence look to be two dominant drivers that will foster enhanced experiences for both the customer and the retailer.
Article
07/09/2018
The Cutting Edge of Customer Experience is…Apps?
The transformative technology of the next ten years is the same technology that transformed the last ten years: Apps.
Article
05/03/2019
Here Today, Here Tomorrow: 4 Trends Shaping Retail
Blink and you might miss it. ...Or so flash-in-the-pan trends tend to go. While some may sound familiar, these tactics are shaping new — and lasting — precedents in retail, delivering speed and innovative experiences.
Article
07/02/2019
The gift of easier giving
If occasions for gift-giving are meant to be joyous, why are they often a headache? Whatever the reason – Wedding? Father’s Day? Second cousin’s dog’s wedding? -- there are challenges galore to getting the right gift...
Article
07/17/2019
What’s Old is New
State of Pay with Synchrony shows how cameras can do a lot more than keep an eye on merchandise.
Article
07/25/2019
Go Big By Looking Small
Location, location, location. The defining adage of the real estate industry has made its way to retail, though these days location is more about knowing...
Article
08/07/2020
Maximizing Your Work Force: What You Need to Know
Working from home has accelerated the use of data and cloud-based platforms. Are you equipping your employees with these new technologies? Learn how to maximize your workforce at #StateOfPay.
Article
08/07/2020
Contactless Payments See Growing Demand
As shoppers focus on safety , the appeal of contactless payments has soared — from tap-to-pay to QR codes and more. “This is exciting,” says Bijayta Berger of Synchrony. “It’s not just a trend — we’ll continue to see consumer adoption.”
Article
10/16/2020
How A.I. Can Unlock the Opportunities of a New Shopping Era
Retail has changed and businesses across the board will need to adapt to shoppers’ changing expectations. Learn from Greg Simpson, Chief Technology Officer at Synchrony, how A.I. can help.
Article
10/16/2020
Technology + Humanity: Keys to the Future of Customer Service
Digital-first environments are increasingly important to customers, but that doesn’t mean businesses have to lose their human touch. Learn how customer service is evolving.
Article
10/19/2020
The ideas and technology underpinning today’s customer experiences
You’re probably looking for something intuitive, something that anticipates your needs and is always integrating new features that keep you interested and coming back again and again. Something easy, fun.
Article
03/09/2022
Tips for small businesses to plan and prepare for the year ahead
The retail landscape is ever-changing and running a successful business means planning and evolving your strategies. By staying ahead to provide what today’s shopper wants, you can help keep your business strong, engage with customers, and keep making t
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Article
03/22/2022
3 Top Small Business Retail Payment Trends: 2022 Edition
Small businesses can’t just press “pause” when new technologies emerge or as trends and external conditions change. So often, retailers must adjust their approach mid-stride, and deciding on your next step can be a challenge.
Article
08/05/2022
Two Important Mantras for Your New Innovation Team
Starting a team is hard. There’s a need to build trust, camaraderie, and align on clear goals.
Article
08/05/2022
How Synchrony Uses Tech To Create Great Customer Experiences
Consumers want—and expect—convenience. Whether in-person, in-app or online, a smooth purchasing experience equals a happy customer.
Article
09/14/2022
Built to Lead
2022 has proved itself a unique year. This on the heels of a few unique years before it - which may be the understatement of the decade. Market dynamics and consumer expectations are rapidly evolving. Supply chains remain strained.
Article
12/08/2022
Tech and Innovation: Putting Customers First
Listening to the customer helps Synchrony tech and innovation team create better user experiences.
Article
04/01/2018
5 Advantages of Contextual Commerce
Technology has enabled consumers to purchase whenever and wherever they choose. Retailers who enable this will win the day
Article
09/16/2019
Digital Study Recap 2019
In April 2019, Synchrony conducted a study to track and better understand adoption and interest in new retail technology and gain...
Article
12/16/2019
UConn Stamford and Synchrony Establish Digital Technology Center to Accelerate Innovation in Digital and Mobile
December 16, 2019 – STAMFORD, Conn. – Today, Synchrony (NYSE: SYF) and the University of Connecticut (UConn) expanded their four-year partnership to help advance technology education and digital expertise for next generation leaders.
Article
06/09/2023
Mobile Wallets: A Fast-Growing Frontier for Retailers
As more people embrace the powerful, convenient tools their phones have to offer, a growing number of shoppers are leaving their physical cards and wallets at home, opting to transact via mobile instead. Here are some of the core opportunities mobile wall
Article
08/11/2023
How Synchrony Fosters a Culture of Innovation
Innovation is at the heart of Synchrony. From our dedicated innovation teams, to our focus on product incubation and ventures, to our university R&D Technology Centers and a wide range of talent development programs
Article
03/22/2022
Small Businesses Can Deliver Big with Synchrony
Retail is always evolving, but one thing remains true: retailers and small businesses who can meet the needs of their customers — and say “yes" more often — grow faster.
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