ALERT: Communication for customers impacted by California Wildfires

Our thoughts are with those affected by the California Wildfires. We are here to help customers who've been impacted and contact us by evaluating:

  • waiving of certain fees
  • increases in credit limits on their cards to help with additional, necessary purchases

In times like these, people come together to help those in need. At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike.

Contacting Synchrony Bank

Questions about our savings products?
We’re here to help!

Chat with us
The quickest way to connect is via chat: what can our Bankers help you accomplish today?
Call us
1-866-226-5638

For hearing impaired service, please use an operator relay service to call.

For international customers: 937-534-3624

Availability

24/7 automated telephone service

Bankers are available:
  • Monday - Friday: 8:00 a.m. to 10:00 p.m. ET
  • Saturday and Sunday: 8:00 a.m. to 5:00 p.m. ET (IRA, Trust, & Business teams are unavailable)
Send us a secure message

Once logged in, Bank customers can reach a secure message center via their Inbox to send messages to our Bankers as documents.

Send us a letter

Returning forms and for regular mail:

Synchrony Bank
P.O. Box 669802
Dallas, TX 75266-0955

For expedited overnight service:

Synchrony Bank
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

For questions about a Synchrony Mastercard® or all other retail credit cards, contact us here.

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FAQs

Our most frequently-asked questions are always available and like to help, too