Engaging with suppliers:
How we do business at Synchrony

Become a Synchrony supplier

Do you have new and innovative products and ideas? Tell us about your company and your unique ambitions to partner with us by completing a profile. We'll review your profile for future sourcing projects and contact you if we see a fit. Read our Supplier Welcome Package to learn more about becoming a Synchrony supplier.

Register with us

Supplier diversity

Diversity makes us better. It’s that simple. Our cardholders and clients each have different and unique backgrounds, experiences and ambitions, and we're looking for diverse suppliers to help us address them through innovative solutions.

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Synchrony is committed to build and develop relationships with diverse suppliers that provide products & services to align with our corporate strategy that reflect the customers and communities where we live, work and serve.

Existing suppliers

Thanks for all you do for us! We're here for you, too. Everyone has questions occasionally, so these tools and tips will help you navigate our Sourcing and Supplier Management processes.

Synchrony has partnered with Coupa to manage our source to pay and supplier data. Coupa is an automated platform and industry leader in applications pertaining to Sourcing, Contract Management, eProcurement, Invoicing, Payment and Supplier Management. Suppliers can register and create a free account with Coupa to use their Coupa Supplier Portal (CSP) to self-serve and manage their profile information with Synchrony.

Coupa Supplier Portal (CSP)

Get started with CSP

A one-stop-shop to get registered and set-up in CSP

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Register for CSP

Need to register to use CSP? Start here!

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Create a Coupa account

After registering for CSP, create your account

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Account, login & registration FAQs

Find answers to registration, login and account questions

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Learn how invoices are accepted using Coupa

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Create or edit an invoice

Review instructions for creating/editing invoices

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View & manage invoices

Learn how to view and manage your invoices here

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Invoice FAQs

Invoice questions? Review this FAQ guide

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Purchase orders

Purchase orders

Learn the ways to receive purchase orders

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View & manage purchase orders

Learn how to view & manage your purchase orders

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Purchase orders FAQs

Purchase Orders questions? Review this FAQ guide

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Do you have a problem? Let us know! Email Technical Support at:

Our supplier management program

Our primary focus is to execute a comprehensive Supplier Management Program (SMP) that proactively identifies, mitigates, and manages risks associated with the use of third party suppliers delivering the best overall performance and complies with the many regulatory requirements in this area.

Our program requirements

  • Read and understand our Supplier Code of Conduct
  • Adhere to contractual responsibilities
  • Comply with the spirit and letter of all applicable laws and regulations
  • Complete and return all Correspondence in timely manner
  • Treat Synchrony’s customers fairly and with the utmost respect

Appropriate to the risk and complexity of the engagement SOME or ALL requests may apply as part of Synchrony Risk-based Controls

Higher risk when:

  • Customer/cardholder interaction.
  • Services are subject to laws/regulations.
  • Sensitive data is shared.

Lower risk when:

  • Low exposure to operational loses.
  • Services are not subject to law/regulations.
  • No sensitive data is shared.

Synchrony requests to suppliers


Site visits

Compliance with laws and regulations



Responses to emergency

Questionnaires: Data security, financial health, business continuity, compliance, technology

Supplier responses to Synchrony

MIS Reports: SLAs, performance, service, delivery, defects


Services changes

Current contact information

Customer complaints

Issue escalation

Responses to questionnaires listed above